In case of errors or questions about your electronic transfers, telephone us at 815-434-0044 or write us at First National Bank of Ottawa, 701 LaSalle Street, Ottawa, IL 61350 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer on the statement or receipt. We must hear from you no later than 60 days after you received the first statement on which the error or problem appeared:
We will investigate your complaint and will correct any error promptly, if we take more than 10 business days (5 business days for VISA@ Check Card point-of-sale transactions and 20 business days if the transfer involved a new account) to do this, we will credit your account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.
Tell us AT ONCE if you believe your card and/or code has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all of the money in your account. If you tell us within two business days, you can lose no more than $50 if someone used your card without your permission.
If you do not tell us within two business days after you learn of the loss or theft of your card and/or code, and we can prove we could have stopped someone from using your card and/or code without your permission if you had told us, you can lose as much as $500.
Main Facility: 701 LaSalle Street, Ottawa, Illinois 61350
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